Support

How does Antiquer identify antiques?

You photograph an item; Antiquer sends the photo through our Cloudflare Workers proxy to Google Gemini 2.5 Flash, which analyses it against millions of catalogued antiques and current auction listings (via Google Search grounding). Gemini returns a structured identification including name, era, materials, condition, rarity, and an estimated valuation range. Results are saved to your local Archive on the device.

Are AI valuations professional appraisals?

No. Antiquer's valuations are AI-generated estimates intended for informational use — collection management, conversation starters, ballpark insurance figures, and personal record-keeping. For decisions involving significant monetary value, sale, insurance claims, customs declarations, estate planning, or legal matters, always consult a qualified human appraiser, dealer, or auction-house specialist.

How accurate are the identifications?

Accuracy varies by item category and photo quality. Common categories (porcelain, watches, coins, books, classical-period pieces) tend to identify well. Highly specialised, regionally-specific, or condition-dependent valuations are less reliable. Photo quality matters — well-lit, single-item, sharp photos with marks/hallmarks visible produce the best results. The App displays a confidence percentage; treat anything below 60–70% as a starting point rather than a definitive answer.

Are my photos stored on your servers?

No. Photos are processed in real time through our Cloudflare Workers proxy and Google Cloud, never written to disk on the proxy. We do cache the AI's structured identification result (name, valuation, materials, etc.) for 7 days using a SHA-256 hash of your image's bytes — this keeps prices stable across repeat scans. The original photo is not extractable from the cache key.

Are my photos used to train AI models?

No. We use Google Vertex AI / Gemini under their enterprise API terms, which explicitly exclude submitted data from being used for model training. See our Privacy Policy, Section 4 for full details.

Can I use Antiquer offline?

Identification (Scan) requires internet because it runs through cloud AI. Browsing your existing Archive, viewing past identifications, reading articles, and modifying preferences all work offline.

How do I cancel my Antiquer Pro subscription?

Open iPhone Settings > tap your name > Subscriptions > Antiquer Pro > Cancel Subscription. You'll keep Pro access until the end of your current billing period. You can also tap "Manage Subscription" inside the Antiquer app's Settings screen.

Can I get a refund?

Refunds are handled by Apple, not by us. Visit reportaproblem.apple.com, sign in with your Apple ID, find the Antiquer purchase, and request a refund. Apple decides on a case-by-case basis.

How does the free trial work?

New users can try Antiquer Pro free for 3 days on the Annual plan. You won't be charged during the trial. Cancel at least 24 hours before the trial ends to avoid the first charge. The trial is offered once per Apple ID per product.

How do I restore my Pro purchase on a new device?

Open Antiquer > Settings > Restore Purchases. Your subscription is linked to your Apple ID and will be restored automatically. This also works if you reinstall the App.

Why do prices appear in a different currency than I expected?

Antiquer auto-detects your currency from your iOS region setting on first launch. To override it, go to Settings → Preferences → Currency and pick from 43 supported currencies (USD, EUR, GBP, JPY, RUB, INR, BRL, AED, …). Search by ISO code, currency name, or symbol. The App's prices and AI valuations switch immediately. Note: this is independent of your subscription billing currency, which is set by Apple based on your App Store account region.

Why does the same scan sometimes give different valuations?

It usually doesn't — we cache results for 7 days keyed by the image+currency+locale, so an identical scan returns the same result. Different valuations across scans of the same physical item are usually due to different photo quality, angle, or lighting (the AI sees a slightly different scene). For consistency, photograph the item the same way each time.

How do I export or back up my Archive?

Settings → Data & Privacy → Export My Data. Antiquer generates a single JSON file containing every identification, badge, streak, and preference, with photos base64-encoded inline. You can save this to Files, share via Mail, or AirDrop to a Mac for archival.

How do I delete all my data?

Settings → Data & Privacy → Delete All Data. This wipes every scan, badge, streak, and preference from your device, and resets the AI Consent flag so you'll be prompted again before the next scan. Subscriptions are managed by Apple and are not affected — cancel separately via App Store Settings if needed.

Does Antiquer use my location?

No. We never request CLLocationManager permission and never read GPS metadata from your photos. The App stores nothing about where you took the photo.

My item was identified incorrectly. What should I do?

AI is imperfect, especially for rare or regional items. Try retaking the photo from a different angle, with better lighting, or showing maker's marks / hallmarks more clearly. If you have additional context (provenance, paperwork, hallmarks, signatures), share it with the Curator chat for a more refined view. For high-value items, always cross-check with a human expert.

What about cultural-heritage or restricted items?

Antiquer is a software identification tool. Identifying an item via the App does not authorise its trade. Many countries restrict the buying, selling, or export of items of cultural patrimony, CITES-listed materials (ivory, rhinoceros horn, certain coral), Indigenous artefacts, and Nazi-era items with looted-art provenance. Compliance is your responsibility — consult a specialist before any transaction. See our Terms of Service, Section 6 for details.